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1. Introduction
Welcome to Zenedu. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).
2. Data Controller
Zenedu acts as the Data Controller for the purposes of GDPR. If you have any questions about this Privacy Policy, please contact our support team at support@zenedu.io.
3. Data We Collect
We collect and process the following types of personal data:
— Account Information: Name, email, Telegram ID
— Subscription Data: Information about your plan, activation, and renewal dates
— Usage Data: Logs of user activity on our platform
— Referral Data: Information on who referred a user
— Technical Data: IP address, browser type, and device information.
— Analytics & Tracking: We use cookies and tracking tools such as Google Analytics, Mixpanel and Meta Pixel
4. Purpose of Data Collection
We use your personal data to:
— Provide access to our platform and services
— Process payments and manage subscriptions
— Improve user experience through analytics and tracking
— Ensure security and prevent fraud
— Provide customer support and communication
— Enable referral programs and marketing campaigns
— Allow users to request data export and deletion
5. Data Storage and Security
— All user data is stored on AWS servers located in Germany
— We implement protection against DDoS attacks and restrict unauthorized access
— Data transmission is secured using TLS encryption
— Access to sensitive data is restricted to authorized personnel
— Logs of security events are monitored to detect potential threats
— Users can request two-factor authentication (2FA) for additional security
— Regular encrypted backups are maintained to ensure data recovery in case of system failure
6. Third-Party Data Sharing
We integrate third-party services, including but not limited to analytics, payment processing, customer support, and marketing platforms, which may process user data in accordance with their respective privacy policies.
7. Data Retention and Deletion
— User data is retained as long as necessary to fulfill the purposes outlined above
— Inactive accounts are automatically deleted after 6 months of inactivity
— Users may request deletion of their data by contacting support
— Users can request an export of their data for transfer to another service
8. User Rights under GDPR
Under GDPR, users have the following rights:
— Right to Access: Request a copy of the data we hold
— Right to Rectification: Correct inaccurate or incomplete data
— Right to Erasure (“Right to be Forgotten”): Request deletion of personal data
— Right to Data Portability: Export your data for transfer to another service.
— Right to Restriction of Processing: Limit how we process your data.
— Right to Object: Object to data processing for marketing or profiling purposes
To exercise these rights, contact our support team at support@zenedu.io.
9. Data Breach Notification
In the event of a data breach that poses a risk to user rights and freedoms, we will:
— Notify affected users within 72 hours
— Inform relevant regulatory authorities, if required
— Provide details on the breach and mitigation measures
— Take immediate action to minimize any further risks and secure the system
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience. Users can manage or disable cookies in their browser settings.
11. International Data Transfers
While we do not directly transfer data outside the EU, some third-party services may process data in other jurisdictions. We rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure data protection.
12. Changes to this Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes.
For any questions, please contact us at support@zenedu.io.
